Your Over-the-Counter (OTC) Benefit – Order by Mail, Phone, or Online!
Depending on their plan, ATRIO plan members receive a quarterly allowance to spend on OTC items from a list of eligible products. Place your order online, over the phone, in a participating retail store, or by mail through the OTC Catalog – all using your Flex Card!
Talk to your healthcare provider to see if any specific OTC items are right for you. Below are just few a examples of the popular OTC drugs and items available for purchase:
To place an order, login to your myATRIO member portal, click here, or call Medline to speak to an OTC specialist at 1-833-569-2330 (TTY 711) Monday – Friday from 5 a.m. to 5 p.m. PST
Alternative Therapies
Personal Emergency Response System (PERS)
LifeStation brings our members peace of mind at the push of a button, with a Personal Emergency Response System (PERS). There are also different style options to fit your active lifestyle, including a watch option with step tracker and heart rate monitor! This benefit will be available on many of our plans starting for 2025– click here to find a plan with this new benefit.
To take advantage of this benefit, call LifeStation: (888) 809-3112 (TTY 711) Monday through Friday from 5 a.m. to 6 p.m. PST, or on Saturday and Sunday from 6 a.m. to 6 p.m. PST.
ATRIO Health Plans has partnered with Amplifon to provide hearing services, from routine exams and hearing aid evaluations / fittings with access to top-tier hearing aids at discounted prices.
To take advantage of this important benefit you must see an Amplifon provider. To find one near you visit Amplifon or call 1-866-375-0563 (TTY 711), Daily, 8 a.m. to 8 p.m. PST.
Amplifon Frequently Asked Questions
Better health begins with nourishing meals. ATRIO Health Plans recognizes the importance of access to the right nutrition and has partnered with Mom’s Meals to provide our members meals after an inpatient or skilled nursing facility stay, and for those receiving home health services. You pay nothing for up to two (2) meals per day for 14 calendar days (28 total meals) after each qualifying health event.
In addition, if you want to eat healthier and receive ready-to-heat meals right at your door, our members can also purchase their own meals online (for up to $8.99 per meal) with FREE shipping from Mom’s Meals on every order. That’s a $15 savings! Eating healthy just got easier and cheaper!
Visit momsmeals.com/ATRIO to order meals that you will pay for out-of-pocket with FREE shipping
Mom's Meals Flyer (OREGON)
Mom's Meals Flyer (NEVADA)
ATRIO Health Plans has partnered with SafeRide to provide non-emergent, health-related transportation to members. Receive up to 12 or 24 one-way non-emergent medical transportation trips per year depending on your plan (you must use SafeRide for this benefit to be covered.)
Health-related locations include medical facilities, dentists and doctors' offices, and gyms or community centers. Rides may be provided by taxis, rideshare services, vans, and non-emergency medical transport as determined by our transportation partner. Uber and Lyft are part of the SafeRide network and are subject to availability.
To schedule a ride or find out how many rides you have left for the year (check your ride balance), please call 1-888-617-0467, Monday – Saturday, 6 a.m. to 6 p.m. local time, or login to your myATRIO member portal.
PLEASE NOTE: Rides should be scheduled at least 48 hours in advance; rides scheduled less than 48 hours in advance will be subject to availability. If you must cancel, you need to do so at least 3 hours before your scheduled pick-up time (if after this time, the ride will be deducted from your annual ride balance).
2024 SafeRide Flyer (OREGON) and 2024 SafeRide Flyer (NEVADA)
SafeRide approved destination listing (OREGON)
SafeRide approved destination listing (NEVADA)
Vision coverage is administered through VSP® Vision Care. As an ATRIO plan member you have access to affordable care from leading eye doctors and high-quality eyewear options. Depending on your plan, you receive an annual routine eye exam and an allowance to spend on frames or contact lenses every year.
To locate a VSP provider, click here: Find a VSP Provider
VSP Customer Service: 1-844-344-0572 (TTY 711), Monday - Friday, 5 a.m. to 2 p.m. PST.
Travel anywhere with confidence knowing your ATRIO plan* has you covered if you have a medical emergency or urgent care need while traveling outside of the country.
For help or questions about your coverage call ATRIO Customer Service at 1-877-672-8620 (TTY 711) daily from 8 a.m. to 8 p.m. local time.
*ATRIO Special Needs Plans and ATRIO Support Tx (PPO C-SNP) do not include worldwide coverage
For a complete list and description of benefits, including extra benefits, refer to your Evidence of Coverage booklet.
