Oregon - Douglas County
2270 NW Aviation Drive
Suite 3
Roseburg, OR 97470
877-672-8620
Oregon - Jackson & Josephine Counties
810 O'Hare Parkway
Suite B
Medford, OR 97504
Oregon - Tigard
13190 SW 68th Parkway
Ste 100
Tigard, OR 97223
Oregon - Marion & Polk Counties
2965 Ryan Drive SE
Salem, OR 97301
Nevada office permanently closed, for questions please call Member Services at 1-877-672-8620 (TTY 711) daily, from 8 am – 8 pm
2024 Plan Options ATRIO Medicare Advantage Plans for 2024
2025 Plan Options ATRIO Medicare Advantage Plans for 2025
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2024 Benefit Plans ATRIO Medicare Advantage Plans for 2024
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2024 Extra Benefits When you choose one of our plans, you get extra benefits that Original Medicare does not cover.
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If you disagree with the decision for a request for coverage or payment for a service, you have the right to ask us for a reconsideration/redetermination (appeal) of our decision. You have 60 days from the date of our notice of denial to ask us for an appeal. For assistance with this form or questions regarding your appeal, please contact our Customer Service department at 1-877-672 8620 (TTY 711), daily from 8 a.m. to 8 p.m. PST.
Who May Make a Request: In addition to you, your physician/prescriber may ask us for an appeal on your behalf. If you want another individual (such as a family member or friend) to request an appeal for you, that individual must be your representative. To appoint another person to act as your representative, contact Customer Service and request an “Appointment of Representative” form.
Important Note: Expedited Decisions
Medical Item/Service - If you believe that waiting 30 days for a standard decision could seriously harm your life, health, or ability to regain maximum function, you can ask for an expedited (fast) decision. You cannot request an expedited appeal if you are asking us to pay you back for a service/item you already received.
Medicare Prescription Drug - If you believe that waiting 7 days for a standard prescription drug decision could seriously harm your life, health, or ability to regain maximum function, you can ask for an expedited (fast) decision.
Expedited appeal requests can also be made by phone at: 1-877-672-8620 (TTY 711), daily from 8 a.m. to 5 p.m. PST.
Representation documentation for appeal requests made by someone other than enrollee or the enrollee’s physician:
Attach documentation showing the authority to represent the enrollee (a completed Appointment of Representation Form CMS-1696 or a written equivalent) if it was not submitted at the coverage determination level. For more information on appointing a representative, contact your plan or 1-800 MEDICARE (1-800-633-4227), 24 hours a day, 7 days a week. TTY/TDD users can call 1-877-486-2048.
If representing the member, please provide your address, email and telephone number below.